Attention Beauties! For security reasons Tresses X Sandrine will not ship to PO Boxes and will only ship to the billing address associated with the credit card used for processing payment. All orders will have a signature confirmation and come with a tracking number for processing, in addition all buyers will receive a credit card authorization form after purchase to verify payment.
Tresses X Sandrine business hours are Monday through Saturday from 11:00 am to 11:00pm EST. All online orders or phone orders received before 4:00 pm are processed 24 to 48 hours if the product is in stock. The standard shipping time on all tresses and wigs is 10-14 business days. Please note the orders placed over the weekend will be shipped on Monday morning unless it is a holiday. Please allow the shipping time for your desired shipping method. Please be advised due to the current pandemic (Covid-19) standard shipping can be delayed.
Please note that the processing time is the same. The shipping method is overnight. If you place an order and select overnight shipping, you will not receive it the next day. The shipping method is overnight once the order has been processed vs the standard shipping time which is 10-14 business days. please note all our units and tresses are hand made from a factory not factory made.. if however you purchased an accessory or product outside of units and tresses the standard shipping time is 3-5 business days. Please be advised due to the current pandemic (Covid-19) standard shipping can be delayed.
Every Customer with an order over $500.00 must complete an authorization form before their order ships. It is not required to complete the order, but it must be signed in order for the order to be shipped out.
Go the the Credit Card Authorization tab, and click the link. You can sign the form online. This is to help reduce fraudulent activities.
We accept all major credit cards. We do not accept layaway. When you place an order online your credit card will be charge immediately! Please note that we have a strict inventory tracking. Any credit card fraud and theft of our merchandise will be prosecuted to the fullest extent of the law. It is important to know that we can not process your order if your billing address is different than your shipping address. In some case supporting documentation is accepted.
We strongly advise not to wait until the last minute to place your order. We suggest you plan for unanticipated delays.. We will provide you a delivery confirmation and tracking number when you place your order based on the information we receive from our shipping carrier. We are not responsible for late shipments due to inclement weather, holidays, natural disasters, or carrier delays. Please make a note that holidays do not count as a business day and should be considered when calculating shipping times. If your package is delayed we will not offer a reimbursement of shipping charges. If you need additional information, please contact us.
We only accept refunds on raw wigs that are in the same condition as received (no exceptions.) Absolutely no refund can be granted on a custom order - we can only offer store credit or exchanges if issue is a matter of sizing or on our end.